Check file size and internet connection. If issues persist, try a different browser or contact support.

The web app is fully mobile-friendly; native apps are planned.

Use the Help Center or email support with screenshots and details.

Yes. Security and privacy are our top priorities:

• ISO 27001 certified information security management

• GDPR compliant – you remain the owner of your data at all times

• End-to-end encryption during upload, storage, and access

• Multi-factor authentication (2FA) via SMS/email/authenticator app

• Regular penetration testing by ethical hackers

• Hosted exclusively on Microsoft Azure EU data centers

No one—not even our team—can view your stored documents.

Life After Me is officially ISO 27001 certified — the international gold standard for information security management. This proves we use strict protocols for risk management, encryption, and continuous monitoring.
Additionally:

• GDPR compliant (EU privacy law)

• Extended Validation SSL certificate (green padlock in browser)

• Regular penetration testing by ethical hackers

• Microsoft Azure hosting with EU-based servers
  Together, these certifications confirm our platform is independently verified and trusted for your most sensitive data.

Your files are secured by multiple layers:

• End-to-end encryption during upload and storage.

• Your password creates the encryption key, making files unreadable without it.

• Two-Factor Authentication (2FA) with SMS, email, or authenticator app.

• Microsoft Azure Cloud with EU-based servers and state-of-the-art security.
  Even Life After Me staff cannot access your documents — only you and your chosen appointees can.

We use end-to-end encryption, ISO 27001 processes, 2FA, and regular penetration testing (read details).

Yes. ISO 27001 confirms our platform follows the highest international standards for information security.

No. Files are encrypted with keys only you control.

Suspicious login attempts trigger alerts and can be blocked. You can reset credentials anytime.