When you pass away, your Trusted Appointees (up to 5) are notified. They must confirm your passing with a valid death certificate. Once verified, only the documents and memories you marked for “after death” become available.

• Appointees receive secure access with a time delay you set (default 2 hours).

• You and other appointees are notified, preventing abuse.

• The account is automatically closed after one month unless you chose to keep it open as a legacy archive.

Access is only granted when:

1. A Trusted Appointee uploads a death certificate.

2. Our team verifies it with the relevant authority (e.g., Dutch municipalities).

3. Only the files marked “after death” are unlocked.

This prevents unauthorized access and ensures compliance with local laws.

Yes. You remain in control:

• Delete documents: Select and remove individual or multiple files.

• Delete account: From your profile, permanently erase your account and all stored data. Billing stops at the end of your subscription cycle.

Once deleted, files cannot be recovered.

• Forgot password: Use the “Forgot password” link, and reset it via email.

• Forgot username: Your username is always your registered email address.

For extra protection, Life After Me uses multi-factor authentication (2FA) at every login.

Technically yes, but we don’t recommend it. Each account is designed for one individual, since:

• Mixing files can create confusion.

• 2FA and login details become complicated.

• Private messages meant for one person could be exposed to another.

Best practice: each partner has their own account, with mutual Trusted Appointee access.

No. Payments are processed via Stripe, a leading secure payment gateway. Life After Me never stores your credit card or banking information. In the Netherlands, you can also pay via iDEAL.

Yes. Life After Me is a Dutch company and all data is hosted on Microsoft Azure EU servers. This means your files are covered by European data protection laws (GDPR). You remain the owner of your data, and you can delete your account and all files at any time.

• Trusted Appointee: A family member or friend you want to access your files (up to 5 people). Their role is personal and emotional — they receive your legacy and memories.

• Expert: A professional (lawyer, notary, advisor) who can upload and manage documents (up to 3). Their role is practical — ensuring legal, tax, and business files are up to date.

This combination covers both personal inheritance and professional continuity.

To maximize value:

• Complete your profile and designate Trusted Appointees.

• Organize files into clear folders (legal, financial, funeral wishes, memories).

• Upload proactively: wills, insurance, ID, property deeds, crypto wallets.

• Leave messages: write personal notes or upload videos for family.

• Notify appointees that your account exists, so they know where to look.

This ensures your account becomes a single source of truth for everything important.

Almost all common file formats are supported, including:

• Documents: Word, Excel, PDF

• Images: JPG, PNG, TIFF

• Videos: MP4, MOV

• Audio files: MP3, WAV
  Just keep in mind your storage limit per plan. Larger files like long videos may require a Premium upgrade.